Happy Valentines Paula Brett to you and your Family.

These are some of, the absolute reasons that an Internet marketing business, Out shines the traditional Mom&Pop brick&mortar.

“You have the ability” to follow up with your customer.Imagine if after stopping in at a local market, for your shopping list.A week later you receive a letter in your mailbox. That reads something like this.Thank you for business, hope you found everything you needed.
If you would be so kind, as to fill in this short survey. And post it to the the bulletin board in front of your store.We would be happy to give you a coupon for a discount of your next purchases…Always, consider thoughtfully
when sending to your customers. Is this something I would want, in my mailbox. (no one likes junk mail)

I would also like to add,I’m a happy camper with my hosting plan @ D9 Hosting.They are not
one of those large hosting company’s (yet).You know with the (24/7)phone line. They are two people with family’s and A private live. They work Mon.-Sun. very professionally at D9 Hosting. Both Paula Brett and Dan Thompson have worked personally with me, to resolve technical issues (I had). Thank You Both…..Heck me personally I’m struggling
to get a couple web sites built. Let alone help 1500 plus people, get there sites up on line. Folks remember, It’s the small business’s that make the economic world turn!
It’s NOT, the large chains..
P.S.
Thanks for letting me post on your site Paula.

Cheers everyone, Howard Piesik

I am reading this on New Years day…very inspirational.

We should all take action on what you are telling us here – this and every year

And even my Abbey National always has a massive queue stretching out of the door!

Blimey, I sound like a right old moaner, don’t I? LOL!

Thanks for posting

All you say is so true, I worked in Abbey National once and some customers would only come to me (heaven knows why:)) but they did – and I do believe give good customer service and you will get a return.

We’ve all been on the end of the phone especially when it’s to a call centre when they are so unhelpful. I know from past experience I would never deal with them again and I’m sure everyone who reads this will feel the same way.

So yes treat them nice and they’ll be your “friends” forever.

Elaine
http://resalerightsexplained.co.uk

Elaine Baker’s last blog post..Freebies to Download – Kick Your Online Business Into Overdrive

Chris
http://www.estuff4all.com
http://www.dropshippingandebay.co.uk

I would agree, this post is the best advise you could ever use.

Anna-Mari

Another thing I’d like to add is about manners really. It’s amazing how many people don’t even bother to address the emailer and thank them for their email.

I like to do something like this -

**

Hi ( their firstname here )
Thank you for your email ( plus apologise if their has been a problem or they are experiencing difficulties )

answer their problem here

If I can assist you further, then please do not hesitate to reply to this email.

Kind Regards,
( Your name here )
( your site url here )
( your tag-line here – optional )

**

If you do this I have found your more likely to get another sale, make a commission sale, or gain an affiliate etc

The extra effort is worth it !

I know you do something like this too Paula ;0)
But I’m always amazed at the number of replies or emails I get that don’t do this / I think it’s almost rude not to.

I look forward to reading more of your newsletters.

All the best,
Brian Collins